Queues are the enemy of high-velocity flow. When we see them in our software, we know they will be a performance limiter. We should look at them in our processes the same way. I've seen meeting rooms full of development managers with a chart of the year, trying to allocate which week each dev project will enter the QA environment. Any project that gets done too early just has to wait its turn in QA.
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Queuing for QA